Shipping policy

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method, as Solara Jewels is not responsible for items lost or damaged during return transit.

⚠️ Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours with photos. Once approved, we will provide a prepaid return shipping label and offer a replacement or full refund.

🔁 Exchanges

To exchange an item, you must return the original item first. Once the return is approved, you can place a new order for the desired item.

💰 Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within a few business days. Please note that shipping fees are non-refundable unless the return is due to our error.